02 · Conversational AI & Chatbots

Bots that handle real conversations, not just FAQs.

We build WhatsApp bots, website chat agents, and voice assistants that carry full conversations end to end — understanding context, taking actions, and handing off to humans only when it genuinely matters.

What's included

Everything you need, nothing you don't.

Each engagement is scoped to what you actually need. No upselling, no bloat.

WhatsApp & Multi-channel

Deploy on WhatsApp, website widget, Instagram DMs, and Telegram from a single agent logic layer.

Voice Agents with Transcription

Natural-sounding voice agents powered by real-time speech-to-text and text-to-speech pipelines.

Custom Agent Workflows

Multi-step conversation flows with memory, tool calls, and business logic baked in — not hardcoded scripts.

Human Handoff & Escalation

Smart escalation logic that transfers to a live agent with full conversation context preserved.

CRM & Backend Integration

Two-way sync with your CRM, helpdesk, or ERP so the bot always has the latest customer data.

Analytics & Conversation Logs

Dashboards showing resolution rate, drop-off points, sentiment trends, and CSAT scores.

Our process

Simple steps. Clear outcomes.

We keep the process lean so you spend less time in meetings and more time seeing results.

01

Flow Design & Persona

We map your key conversation journeys, define the bot persona, and identify the integrations needed.

02

Build, Train & Test

We build the agent logic, connect your data sources, and test with real conversation scenarios.

03

Launch & Optimise

We go live on your channels, monitor conversation quality, and continuously improve based on real usage.

Worked example

How it plays out in practice.

A real-world scenario from start to finish — the kind of outcome we build toward.

Real Estate

A WhatsApp bot that qualified 100s of property leads a day

The challenge

A property developer was losing leads because enquiries came in on WhatsApp at all hours and the sales team could only respond during office hours — by which point many buyers had moved on.

Our approach

We built a WhatsApp Business agent that greets every enquiry instantly, asks budget, location, and timeline, scores the lead, books site visits straight into the sales calendar, and hands hot leads to a human with the full chat history attached.

The outcome

Response time dropped from hours to seconds, the bot now qualifies the majority of inbound leads automatically, and the sales team spends its time only on visit-ready buyers instead of triaging cold enquiries.

Real-world applications

Seen it work across industries.

These are the kinds of problems we've solved — and the results they produced.

Real Estate

Lead Qualification Bot

WhatsApp bot that qualifies inbound leads, books site visits, and sends follow-ups — handling hundreds of leads per day.

E-commerce

Order Support Agent

Handles order tracking, returns, and product queries on WhatsApp, deflecting 80% of support tickets.

Education

Student Onboarding Assistant

Guides new students through enrollment, answers course FAQs, and schedules counsellor calls automatically.

FAQs

Questions about conversational ai & chatbots.

The things prospects ask us most. Still unsure? Book a free call and ask us directly.

Can the chatbot integrate with WhatsApp Business and my CRM?

Yes. We deploy on the official WhatsApp Business API and integrate two-way with your CRM, helpdesk, or ERP so the bot always works with live customer data and writes conversations and outcomes back automatically.

How is this different from a rule-based or button-based chatbot?

Rule-based bots follow hardcoded decision trees and break the moment a user phrases something unexpectedly. Our agents use LLMs with memory and tool access, so they understand intent, take real actions, and only hand off to a human when it genuinely matters.

What happens when the bot cannot answer something?

We build smart escalation logic. When confidence is low or the user asks for a human, the conversation transfers to a live agent with the full context preserved — the customer never has to repeat themselves.

Which languages and channels do you support?

We support English, Hindi, and major regional Indian languages, and can deploy the same agent logic across WhatsApp, a website widget, Instagram DMs, and Telegram.

How quickly can a chatbot go live?

A focused WhatsApp or website chatbot typically goes live in 2–4 weeks, including flow design, integration, and testing with real conversation scenarios.

Ready to get started?

Let's build your conversational ai & chatbots solution.

30 minutes. No sales pitch. We'll scope your project and give you an honest timeline and estimate.

Book a Free Call